Retailers tackle workforce challenges by embracing new technologies
Store associates are the key to improving in-store experiences. They are the ones who interact with customers and make sure that they have a positive experience.
However, store associates are quitting at record rates. Why?
Tulip and Retail TouchPoints surveyed 120+ retail executives to find out.
The 12th annual Store Operations Benchmark Report identifies key trends and challenges facing the retail industry including:
- Hiring and retaining associates
- How store operations budgets are allocated
- Investing in mobile technology
- Measuring omnichannel profitability and performance
