How the world’s most iconic retailers connect with their customers
What is the shopping experience like at the best stores in the world?
Top brands stand out because of the human connections they build with their customers. Whether it’s long-term 1:1 relationships in luxury or access to immediate and expert help in hardware, it all comes down to connecting.
In this webinar, Maria Brown, Retail Excellence Consultant, walks through how the best retailers in the world build authentic and scalable connections with their customers before, during, and after they visit the store.
You’ll learn:
- How to bring online browsers in-store
- The power of video chat and social messaging
- What information you actually need to know about your customers
- How to personalize outreach at scale
Watch now
Speakers
Maria Brown
Retail Excellence Consultant, Tulip