Blog

Introducing Appointments

Shopping made easy and comfortable with real-time appointment booking

Tulip introduces a new way to shop, adding more care and exclusivity to the customer experience.

Retailers can improve efficiency, increase store visits and elevate touch points when providing customers with more inclusive ways to shop.

A new level of confidence

Giving customers the choice to shop how and when they want is top-of-mind this year. But also, creating safer spaces with touchless retail is essential in bringing customers peace of mind and increasing their willingness to shop in store.

Tulip is committed to helping brands safely welcome customers back into their stores. Appointment booking lets store associates ensure health and safety measures are always implemented and the customer feels at ease during their entire store visit.

Intelligent matching for enriched experiences

Let brands pair customers with the right store associate based on their needs and preferences. By booking, retailers can leverage expertise of their store team to ensure customers are matched with the right level of care. 

Prior to the appointment, store associates can review customer profiles to access data such as purchase history, past visits, likes, and more, to better tailor the visit. This gives customers more comfort knowing that they are meeting with an associate who understands them and has the expertise to better serve them. Appointment booking lets retailers build and strengthen their customer relationships while creating long-lasting memorable moments and positive shopping experiences.

Real-time access and flexible booking

Customers need agile booking to manage their busy lives and have the flexibility to visit a store when it’s right for them. Just as easily, they need the ability to cancel or change their appointment to accommodate last-minute conflicts. Appointment booking lets the store become a trusted scheduling ally, sharing real-time accessibility of appointment time slots, sending reminders of upcoming visits, and offering an easy way to reschedule and cancel if needed.

Retailers can utilize appointment booking to:

  • Provide touchless and personal in-store experience
  • Book fittings and consultations
  • Offer online one-to-one assistance
  • And more

Deepen the customer experience with appointment booking

We’re helping brands strengthen customer relationships and drive business growth for their connected stores. Speak to a Tulip Consultant today to learn more.