Connecting store associates and customers in real-time over popular messaging platforms
Tulip’s LiveConnect solution is one of the first to support omnichannel messaging on the most popular social chat platforms, enabling retail store associates to expand communication beyond the one-to-one model.Request a Demo
With Tulip’s new LiveConnect Web Chat, customers can now connect with a store associate, send text and upload photos through the brand’s ecommerce site. The chat widget can be configured and customized to fit the retailer’s brand style guidelines.
Omnichannel messaging on the most popular social chat platforms including WhatsApp, WeChat, and more.
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- Send and receive messages from popular messaging platforms such as WhatsApp and WeChat
- Leverage real-time product information and quickly look up products via search
- Become instant product experts with access to product details, manufacturers’ notes, and rich product media
- Include attachments from the catalog or photo library to engage with the customer
- Leverage Tulip’s chat routing capabilities to connect with customers who message the brand’s global social chat account
- Reply to customer enquiries routed to specific store locations
LiveConnect empowers store associates to communicate and engage with customers across any medium.
- Capture incremental sales
- Respond to customer inventory questions
- Enhance customer experience
- Share product information and photos through in-store mobile devices
The Store of the Future is now. We’ve curated some of the best resources that dive deeper into why hyper-personalization is the future of retail.
Enable retail store associates to expand communication beyond the one-to-one model.Download resource
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