LiveConnect

Connecting store associates and customers in real-time over popular messaging platforms

Tulip’s LiveConnect solution is one of the first to support omnichannel messaging on the most popular social chat platforms, enabling retail store associates to expand communication beyond the one-to-one model.

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LiveConnect Web Chat

With Tulip’s new LiveConnect Web Chat, customers can now connect with a store associate, send text and upload photos through the brand’s ecommerce site. The chat widget can be configured and customized to fit the retailer’s brand style guidelines.

Download our brochure to learn more

OVERVIEW

Omnichannel messaging on the most popular social chat platforms including WhatsApp, WeChat, and more.

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FEATURES

Enable customers to chat directly with any store of their choosing through their preferred social chat channel.
Omnichannel Chat
  • Send and receive messages from popular messaging platforms such as WhatsApp and WeChat
Catalog Access
  • Leverage real-time product information and quickly look up products via search
  • Become instant product experts with access to product details, manufacturers’ notes, and rich product media
Download our LiveConnect brochure to learn more

Share Products and Photos
  • Include attachments from the catalog or photo library to engage with the customer
Chat Routing
  • Leverage Tulip’s chat routing capabilities to connect with customers who message the brand’s global social chat account
  • Reply to customer enquiries routed to specific store locations
View our resources to learn more

VALUE

Business value

LiveConnect empowers store associates to communicate and engage with customers across any medium.

  • Capture incremental sales
  • Respond to customer inventory questions
  • Enhance customer experience
  • Share product information and photos through in-store mobile devices