A shared vision turned into reality.

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Tulip has partnered with the world’s most innovative retailers who share our vision to change the way retail is being done by enabling their greatest asset: store associates.

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Michael Kors
Kate Spade New York
Kate Spade New York

Kate Spade and Tulip create a more memorable in-store experience

Kate Spade New York—the luxury multi-channel lifestyle brand has partnered with Tulip Retail to outfit their stores with a mobile-first technology tool that allows their sales associates to offer highly personalized style, fit, and size recommendations to their shoppers by digitally storing contact info, brand preferences and lifestyle details.

By modernizing the guest experience through a more thoughtful digital journey, Kate Spade now provides a differentiated shopping experience for its guests. In addition to hosting product information and features, Tulip provides an elevated platform to enhance the communication with their guests as well as her experience in store. Clienteling remains one of Kate Spade’s key differentiators and personalization continues to be at the core of it.


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Bonobos Logo
   
         

Bonobos Guides are giving traditional retailers a run for their money

Making the move into physical retailer gave Bonobos a major advantage over traditional retailers when it comes to technology innovation, who are up against dozens of legacy back-end systems that simply can’t integrate with mobile. Bonobos brought the online in-store by giving store associates access to laptops and product information while working alongside a customer. Guides would perform all transactions through the Bonobos website, which meant a customer would either sign in or create an account in the store, then a Guide would add their final selections to the cart, and ship. But store associates needed a faster, better, and more impactful way to interact with customers.

By making the move to mobile, Bonobos store associates can login to any Tulip-enabled iPad and have immediate access to customer and product information. The power is now in the hands of the store associate, who can review their customer’s shopping preferences and then use the data to encourage future interactions and visits. From the moment a store associate welcomes a guest into the shop, to the moment they transact using our built-in mobile point-of-sale (mPOS), Tulip is powering the Bonobos omnichannel journey in one, easy-to-use iOS app.


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Michael Kors
   

Michael Kors partners with Tulip to offer Endless Aisle experience to its customers

Michael Kors' secret to success is its ability to understand and adapt to the rapidly evolving consumer and shopping trends. The retailer worked closely with Tulip and developed a best-in-class store associate mobility solution to connect their stores, empower their workers and deliver a truly unified omnichannel shopping experience.

Store associates are not only the face of Michael Kors and brand ambassadors, they are the key drivers of sales and customer loyalty. Tulip, being a leading player in revolutionizing the in-store experience, understood this and collaborated with Michael Kors to deliver a mobile solution that empowered the store associates with the information and tools they needed.

Michael Kors introduced a Tulip-based mobile app to connect their associates to all inventory, online and in other stores, and assist customers with shopping and checking out. The app extended their legacy e-commerce system into the store and offered customers an endless aisle experience that allowed them to purchase the products across all their stores and get it delivered right to their doorstep.


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Indigo
   

Indigo empowers store associates with the Tulip mobile app to revolutionize the in-store experience

Indigo - Canada's largest book, gift, and specialty toy retailer - has partnered with Tulip to transform the in-store buying and checkout experience, by giving store associates mobile devices to transact from anywhere in the store while working alongside a customer. Indigo situates store associates throughout the store and equips them with Tulip’s checkout and line busting solution capable of offering financial, operational, and customer service improvements. The personalized checkouts provide customer convenience, reduce wait times and shorten lines enabling Indigo to drive more sales during their busiest times.

Indigo is a proponent of innovative technology, establishing new modern ways to elevate service and improve the customer experience in their stores. Tulip’s solution is one example of using mobile apps in the hands of workers to enhance the in-store shopping experience and at the same time drive increased worker productivity and effectiveness.


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David Yurman
   

David Yurman and Tulip drive an exceptional personalized customer experience with new clienteling mobile app

David Yurman—one of New York’s most iconic jewelry brands—has partnered with Tulip to offer store associates a mobile tool to better engage with, and serve, customers in the store. With Tulip’s Assisted Selling and Clienteling apps, store associates now have the ability to drive business via the power of an omnichannel catalog and access to products in all stores and online. The new Tulip mobile app provides access to rich customer information to help associates deliver personalized customer experiences in store and communications to customers after they leave the store.

David Yurman is a celebrated pioneer in the affordable luxury jewelry market, known for their iconic jewelry designs, with an impressive customer following. Since the inception of the eponymous jewelry brand, which David Yurman started with his wife Sybil in 1980 in New York, he aimed to create a range of accessible jewelry pieces. The brand is an authentic story of artistry and craftsmanship, and has an executive leadership team that embraces an innovative approach to clienteling, marketing and brand storytelling. The company is leading the market by redefining the role of the store associate as more than a one-dimensional order-taker.


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Tory Burch
   

Mobility and personalization are the keys for Tory Burch’s in-store solution: Tête-à-Tête

One of the key drivers of Tory Burch’s outstanding growth is a relentless passion for offering personalized customer experiences. Tory Burch recognized the importance of clienteling via their store associates, as it led to increased conversion rates, repeat customers and overall improved customer relationships.

The retailer worked closely with Tulip and developed a best-in-class mobile Clienteling solution that gave store associates the capability to identify the most valuable customer segments, and interact with them in a highly personalized manner. Tory Burch has labeled this latest retail innovation as Tête-à-Tête, which essentially means “head to head”, or to have a one-to-one conversation and drive a personalized clienteling experience. Access to rich customer information via the Tulip app allows their store associates to provide more intelligent recommendations and personalize the experience when selling in store or reaching out with a message. The end result is elevated service, more intimate relationships and higher sales.


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Frank + Oak White Logo
   

Frank + Oak Style Advisers power next generation stores with mobile technology

Next generation menswear retailer, Frank + Oak, began as a pure play merchant who opened stores as a way to augment the shopping experience, turning it into a destination where customers can hang out, grab a coffee, or get a shave at the barber shop.New customers fill out an online profile where they list their sizes, preferred styles and colours. Algorithms, coupled with human style advisers, suggest purchases, which are then shipped to the customer. The more a person buys, the more customized their future recommendations become.

According to Co-Founder and CEO, Ethan Song “a lot of our customers go into our stores with their girlfriends…Our role is to be our customers’ girlfriends – a trusted adviser to help them look good.” When a customer comes into a store, it’s an active experience where a Style Adviser is with them for 30 minutes. With Tulip-enabled iPads, they’re equipped with detailed product information, paired with data and insight around customer style and shopping preferences, empowering them to make expert decisions on the spot.

“We’re taking ecommerce-like technology and bringing it into the store,” Tulip Founder and CEO, Ali Asaria says. “You can’t just have zero-skilled workers. We just haven’t traditionally given these associates the tools they need.”Frank + Oak’s fleet of highly skilled advisers are driving a new standard for better service and knowledge base that traditional retailers are surely to take note from.


You might like: Customer Data and Tech Drive Frank & Oak’s Online and In-Store Experiences.

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Tory Burch
Babies"R"Us
David Yurman
Chanel
Bonobos
Mulberry
Michael Kors
Indigo