Clienteling
A More Personalized
Shopping Experience
Better engage customers with a personalized customer experience and recommendations your shoppers look for.
Overview
Personalization with a 360-degree view of your customers, all at your store associates’ fingertips.
Armed with valuable customer insights, store associates are using Tulip Retail Clienteling App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.
Increase Order Sizes
5% to 15%
Leverage rich customer data to cross-sell and upsell effectively and to increase Average Order Value on store transactions.
Increase Store Sales
2% to 10%
Generate incremental sales and capture lost sales by giving associates access to online and in-store inventory.
Increase Repeat Purchases
5% to 20%
Send customers personalized product images based on their preferences and past purchases to generate incremental sales.
features
Build relationships and continue conversations outside of retail stores and apps.
Customer Information and Order History
- Access a rich customer profile including personal preferences and past purchases
- Understand a customer’s online activity including their wishlist and browsing history
Black Book Management
- Manage a client book for your VIP customers
- Take notes, track birthdays and anniversaries
- Use the closet feature to see pictures of all the products a customer bought from you
Follow Up Management
- Coordinate and schedule customer follow-ups and build one-to-one relationships
- Automatically schedule birthday and post-purchase follow-ups
- Set up follow-up campaigns to communicate with customer regularly via SMS and email
LiveConnect
- Interact with customers after they leave the store with personalized messages through SMS, Email, Whatsapp, WeChat, Facebook Messenger, and more
- Include attachments to better engage the customer
- Use templates to say just the right thing
- Monitor and record all communications for better tracking
- Valuable history passed along to future associates
Tulip’s Clienteling app increased a high-end fashion label’s endless aisle sales by 100% and overall in-store sales by over 2%.
value
Business Value
Clienteling unifies digital and physical touchpoints, driving business results to:
- Increase store traffic
- Improve conversion rate and average order size
- Grow customer lifetime value
documents
Hear From the Experts
Stores of the Future are now. We’ve curated some of the best resources that dive deeper into why hyper-personalization is the Future of Retail.
Resources
The Customer-Retail Intimacy Equation
How do we blend retail intimacy of the past with today’s digital world of retail?
Resources
Tulip Retail Clienteling
Deliver intimate and personalized customer engagements.
Resources
Clienteling: Delivering ROI for retailers
Enhancing customer engagement through digital tools.