Clienteling
Delivering intimate, personalized customer experiences via one-to-one relationships.
Inspire incredible customer service
Armed with valuable customer insights, store associates are using Tulip Retail Clienteling App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.
The app includes access to customer information and order history, black book management, follow-up management, email and SMS messaging.
Customer Knowledge
Personalize the experience for
every customer
Access a rich customer profile including personal preferences and past purchases
Gain a 360-degree view of the customer by integrating with your CRM and online systems
Understand a customer’s online activity including their wishlists and browsing history
Black Book
Build relationships with your
top customers
Manage a client book for your VIP customers
Take notes, track birthdays and anniversaries
Use the “closet feature” to see pictures of all the products a customer bought from you
Capture communication preferences for follow-ups
Messages
Continue the in-store conversation
Interact with customers after they leave the store with personal SMS/text messages
Include attachments to engage the customer
Use templates to say just the right thing
All communications are monitored and recorded
Valuable history passed along to future associates
Communicate valuable information
to customers
Notify customers when their order is in or their size and favorite style is available for purchase
Get creative and send customers new looks that you create
Build trust and rapport by keeping the all communication channels open
Follow-ups
Make a lasting impression
Manage your follow-ups like clockwork
Coordinate and schedule customer follow-ups and build one-to-one relationships
Automatically schedule birthday and post-purchase follow-ups
Set up follow-up campaigns to communicate with customers regularly via SMS and email
Reward top customers and treat them to exclusive VIP perks.
Contact us today and experience the next frontier of Clienteling.
1-855-834-4587