Clienteling

A more personalized shopping experience

Better engage customers with a personalized customer experience and recommendations your shoppers look for.

OVERVIEW

Personalization with a 360-degree view of your customers, all at your store associates’ fingertips.

Armed with valuable customer insights, store associates are using Tulip’s Clienteling App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.

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Increase Order Sizes

5% to 15%

Leverage rich customer data to cross-sell and upsell effectively and to increase Average Order Value on store transactions.

Increase Store Sales

2% to 10%

Generate incremental sales and capture lost sales by giving associates access to online and in-store inventory.

Increase Repeat Purchases

5% to 20%

Send customers personalized product images based on their preferences and past purchases to generate incremental sales.

FEATURES

Build relationships and continue conversations outside of retail stores and apps.

Customer Information and Order History

Access a rich customer profile including personal preferences and past purchases
Understand a customer’s online activity including their wishlist and browsing history

Black Book Management

Manage a client book for your VIP customers
Take notes, track birthdays and anniversaries
Use the closet feature to see pictures of all the products a customer bought from you

Download our Clienteling brochure

Follow-Up Managment

Coordinate and schedule customer follow-ups and build one-to-one relationships
Automatically schedule birthday and post-purchase follow-ups
Set up follow-up campaigns to communicate with customer regularly via SMS and email

LiveConnect

Interact with customer after they leave the store with personalized messages through SMS, Email, Whatsapp, WeChat, Facebook Messenger, and more
Include attachments to better engage the customer
Use templates to say just the right thing
Monitor and record all communications for better tracking
Valuable history passed along to future associates

Learn more about LiveConnect