The usual picture of clienteling is one star associate with a book of loyal customers. This clienteling case study follows a premium retailer with over 100 US stores that approaches clienteling as a team instead.
What this brand achieved with Tulip Clienteling:
- 6x increase in Tulip Influenced Sales
- 3x higher average order value (AOV) for Tulip Influenced Sales
- Every store associate able to make each visit personal for the customer
Team-based clienteling allows the whole store team to build deeper customer relationships
For this womenswear brand, store managers used team-based selling to turn customer relationships into revenue. The brand wanted to take what its best store managers already did well and make team-based clienteling the standard in every store.
This case study explores how the brand achieved a 6x increase in influenced sales with Tulip Clienteling and Tulip Appointments. With Tulip, clienteling is more accessible than ever. The platform’s team-based clienteling features help retailers outside of clienteling’s luxury roots deliver personal engagement with every customer.
