Clienteling is now for every retailer: How to build authentic customer connections

Today’s customers are overwhelmed by choices—just one click away from millions of brands. To truly connect with customers, retailers need to engage in genuine, personalized conversations—the tried and true method for that is clienteling.

But modern clienteling has evolved from the high-luxury white glove service we’ve come to know it as, and it’s more accessible than ever before.

In this webinar, David Weissman, a 25-year leader in retail eCommerce and clienteling,and Andrea Wasserman, Senior Retail Leader & Executive Coach, will share their insights and real-world experiences on how to implement clienteling effectively in any retail vertical.

You’ll learn:

• The shift from talking “at” to talking “with” customers
• The impact clienteling has on sales
• How to use clienteling in team-based environments
• How to use clienteling for eCommerce